FRIENDA
TERMS OF USE

Last Updated: July 22, 2025

Welcome to Frienda!

Frienda is a social networking service designed to help users find new friends in a safe and welcoming environment. These Terms of Use (“Terms”) govern your access to and use of Frienda across all platforms (collectively, the “Service”). By using Frienda (whether through Telegram, the website, or the iOS app), you agree to these Terms, as well as any applicable third-party terms and policies (for example, Telegram’s Terms of Service and Mini App policies when using the Telegram Mini App, or Apple’s App Store terms when using the iOS app). If you do not agree with these Terms, do not use Frienda.

1. Service Overview and Eligibility

1.1 Service Provider: Frienda is operated by SUMMEET PTY LTD, doing business as FRIENDA (“we” or “us”). We provide Frienda as an independent service on third-party platforms (Telegram and iOS). Neither Telegram nor Apple is responsible for Frienda’s content or services. For example, Frienda runs within Telegram as a Mini App (a third-party Service Provider on Telegram’s platform) and is distributed on iOS via Apple’s App Store, but in all cases the Service is provided by us (SUMMEET PTY LTD), not by those platform companies.

1.2 Purpose of Frienda: Frienda’s mission is to facilitate meaningful friendships among women. It is a women-centric social space where users can connect, chat, and meet new friends. All individuals who identify as women are welcome. We aim to provide a comfortable, safe community for our users.

1.3 Gender Focus: Frienda is intended for women and those who identify as women, to maintain this community ethos. Registration is generally limited to users who identify as female, as a measure to cultivate a trusted environment for our audience. This policy is implemented as a positive action to support women’s social networking opportunities in line with applicable laws. However, Frienda will comply with all applicable anti-discrimination laws. In certain jurisdictions, we may not restrict access by gender if such restriction is not permitted. (See Section 11.4 on compliance with local laws.)

1.4 Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use Frienda. By using the Service, you represent and warrant that you are 18 or older and have the legal capacity to enter into this agreement. Minors are not allowed. We do not knowingly collect personal data from anyone under 18. If you are under 18, do not attempt to register or use the Service.

1.5 Other Eligibility Criteria: By using Frienda, you further represent that (a) you have not been previously suspended or removed from Frienda for violating these Terms or our Community Guidelines, and (b) you are not prohibited by law from using the Service. You agree that your use of Frienda complies with all applicable laws and regulations. This includes (without limitation) that you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, and you are not on any U.S. government list of prohibited or restricted parties.

1.6 Account Registration and Sign-In: To use Frienda, you must create an account using one of our supported sign-in methods. We use Supabase Auth for authentication and currently support Sign in with Apple, Sign in with Google, Sign in with Telegram (via Telegram’s secure authorization API), or Sign up with Email (one-time code verification). When you first register or launch Frienda, the chosen platform will provide us certain profile information to initiate your account. For example, if you use the Telegram Mini App, your Telegram profile name, username, and Telegram ID are used to create your Frienda account. If you use Sign in with Apple or Google, we receive your unique user identifier and any profile details you authorize (such as your name and email address). If you sign up with an email, we collect your email address and verify it via a one-time passcode. After the initial sign-in, you will be asked to provide additional required information to complete your profile. By launching or signing into Frienda, you authorize us to collect and use your account information from the authentication provider as described in Section 6 (Privacy).

Security: You agree to keep your login credentials secure, whether they are your Telegram account credentials, Apple/Google account, or your email access. If the third-party account you use to log in (Telegram, Apple, Google, or email) is compromised, banned, or otherwise inaccessible, your access to Frienda may be disrupted because we rely on that account for your identity. It is your responsibility to maintain the security of your third-party account and to follow any applicable security practices (like using strong passwords and enabling two-factor authentication where possible).

1.7 Accurate Information: Any profile information you provide in Frienda (such as answers to profile questions, a bio, photos, etc.) must be truthful and accurate. Do not impersonate anyone or provide false details. You agree to update any information that becomes inaccurate or misleading. Presenting yourself honestly is crucial to building trust on Frienda – fake profiles, false information, or impersonation are prohibited and can lead to account termination (see Section 4).

1.8 One Account Rule: You may only have one Frienda account. Creating multiple accounts for deceptive or duplicative purposes is not allowed. Because we offer various sign-in methods, you should not create separate Frienda accounts using different login providers. (For example, if you already have a Frienda account via Telegram, do not create another via email or Apple just to bypass limits or bans.) If we find that you have created multiple accounts or are using bots/automation to generate accounts, we may terminate all your accounts and deny you access to the Service.

2. Using Frienda – Features and Conduct

2.1 Allowed Uses: Frienda is designed for personal, non-commercial use to help you meet and connect with new friends. You can browse profiles, send friend requests, and, once your request is accepted, exchange messages either through Telegram or within the Frienda app (on platforms where in-app chat is available). Frienda also offers other features to support meaningful friendships. By using the Service, you agree to use it only for its intended purpose and to refrain from any activities that could harm the platform or its users (see prohibited activities in Section 4).

2.2 Community Guidelines: Frienda has Community Guidelines that set the ground rules for interaction on the platform. These Guidelines are incorporated into these Terms by reference, meaning you must follow them just as you follow these Terms. They are designed to ensure Frienda remains a friendly, safe, and inclusive community. We summarize key points in Section 3 of these Terms. Please review the full Community Guidelines (available in the app or on our website) carefully – they apply to all user content, communications, and behavior on Frienda.

2.3 In-App Purchases and Subscriptions: Frienda may offer optional premium features or subscriptions (“Frienda Premium”) to enhance your experience (for example, profile boosts, unlimited connections, etc.). If you choose to make a purchase, the method will depend on which platform you are using:

App Store: Purchases on the iOS app (including subscriptions to Frienda Premium) are offered as in-app purchases through Apple’s App Store and are billed via your Apple ID account.

Frienda Website: Purchases on our website are processed by third-party payment providers.

Telegram Mini App: Purchases are handled through Telegram’s Payment Platform. You may pay using Telegram’s in-app virtual currency (“Telegram Stars”) or other payment options provided via Telegram.
Additional terms (such as subscription duration, pricing, auto-renewal, and cancellation policies) will be presented at the time of purchase. By completing a transaction, you agree to pay the indicated fees and abide by any additional terms provided with your purchase.

2.3.1 Auto-Renewal and Cancellation: Unless otherwise stated, Frienda Premium subscriptions will automatically renew at the end of each subscription term (e.g. monthly, quarterly, or annually, depending on the plan you choose). This means your chosen payment method will be charged for the next term unless you cancel before the current term ends. You can cancel your subscription at any time.

Cancellation procedures: If you subscribed via the iOS app, you must cancel through your Apple ID account settings (for example, by going to your iPhone’s Settings > Your Name > Subscriptions, or through the App Store) – in accordance with Apple’s policies, the app itself cannot cancel an Apple in-app subscription on your behalf. If you subscribed via the Telegram Mini App or the Frienda website, you can cancel through Frienda’s own interface (e.g., via your profile/settings on our platform) or by contacting our support team.

Effect of cancellation: Cancellation will take effect at the end of your current paid term. You will continue to have access to premium features until the end of the period you already paid for, but you will not be charged for the next period. We do not typically provide refunds or credits for any unused portion of a subscription term unless required by law or explicitly provided for in a particular offer. (For instance, if a refund is mandated under local consumer protection laws, we will comply with the law. Also see below regarding iOS App Store refunds.) If we do offer a free trial or introductory discount for a subscription, any unused portion of a free trial period will be forfeited upon purchasing a subscription, and the subscription will auto-renew thereafter unless you cancel before the next billing cycle begins.

2.3.2 Billing & Payment Processing: Payments for Frienda Premium are facilitated by third-party platforms and payment processors, not by Frienda directly. The specifics depend on your platform:
On iOS, payments are processed by Apple through the App Store’s in-app purchase system. We (Frienda) do not collect your credit card or bank details for iOS purchases; Apple manages the transaction and simply notifies us that you have subscribed or made a purchase.
On the Frienda website, payments are processed by third-party payment providers.
On Telegram, payments are handled via Telegram’s Payment Platform and processed by Telegram’s partnered payment providers. Telegram may convert your payments into Telegram Stars for in-app purchases.
Any financial transaction is also subject to the terms of service and privacy policy of the payment provider or platform you use (for example, Apple’s Media Services terms, Telegram’s payment terms, Stripe’s terms, etc.). Frienda does not receive or store your payment card or bank details from these transactions; we receive only the information necessary to record your purchase and enable your premium features (for instance, confirmation that you paid and for how long your subscription is valid). If you have any billing disputes or questions about charges, please contact us and/or the relevant payment provider. For payments made through Apple’s App Store, you may need to resolve certain billing issues via Apple Support or the App Store’s refund process (Apple generally handles refunds for in-app purchases – see Section 8.2 and Apple’s refund policies). (Also see Section 11 regarding limitation of our liability for third-party services.)

2.4 Platform Dependency: Frienda’s functionality depends on the platforms and systems it operates on. We do not control these third-party platforms, so availability of the Service is not guaranteed in the event of issues with those services. For example, the Telegram Mini App version of Frienda requires Telegram to be installed and running properly. If Telegram’s platform is down, or if Telegram restricts your account or shuts down the Mini App feature, Frienda (in Telegram) will be unavailable to you. Similarly, using Frienda via our website requires a working internet connection and our servers to be operational; if your connection fails or our servers experience downtime, the Service will be inaccessible. Using Frienda on iOS requires a compatible Apple device and iOS environment; if Apple’s services (such as the App Store or related Apple frameworks) are experiencing outages or if the Frienda app is removed or blocked by Apple, your use of the iOS app will be impacted. These situations are outside our control. Therefore, we cannot guarantee that Frienda will be available at all times on every platform, independent of third-party factors.

2.5 Updates and Changes: We may update or change Frienda’s features over time (adding, modifying, or removing functionalities) as we improve the service. We’ll try to inform you of significant changes that affect how you use the Service. Continuing to use Frienda after an update or change signifies your acceptance of any modifications to features or to these Terms. You may need to update your Telegram app, your Frienda iOS app, or your web browser to access new or changed features. (For example, if we release a new version of the iOS app or make a change to the Mini App, you might need to install the latest update to continue using all features.) We are not responsible if failing to update the Telegram app, the iOS app, or your device/software results in incompatibility or reduced functionality of Frienda.

3. Frienda Community Guidelines

We are committed to maintaining a positive, respectful community. By using Frienda, you agree to interact with others according to these principles (this is a summary; the full Community Guidelines provide more detail):

3.1 Be Friendly and Respectful: Treat all users with kindness and respect. Harassment, bullying, and personal attacks are strictly prohibited. You must not insult, threaten, or incite hatred against anyone. Any content or communication that could be deemed offensive or is likely to harass, upset, embarrass, alarm, or annoy another person is not allowed. Keep conversations civil, even if you disagree. If someone asks you to stop a certain behavior (e.g., stop messaging them after they decline an invite), respect their boundaries.

3.2 Inclusivity and Safe Space: Frienda is a space oriented towards women’s friendships. To keep it safe and comfortable, we limit participation to users who identify as women (see Section 1.3). Hate speech or discrimination of any kind is forbidden. This includes any negative or prejudiced content or treatment based on someone’s gender, race, ethnicity, nationality, religion, sexual orientation, gender identity, age, disability, or any other characteristic. You may not use slurs or epithets targeting any group. Frienda celebrates diversity among women – all users deserve to feel welcome and safe regardless of their background. Violation of this rule (for example, sexist or racist remarks) will result in content removal and likely account removal.

3.3 Privacy and Personal Boundaries: Respect the privacy of others. Do not share anyone else’s personal information without their explicit permission. This includes real full names, phone numbers, addresses, workplace or school details, photos of them, or any identifying details they have not made public on their Frienda profile or in the Telegram app. Doxxing (revealing someone’s personal info to harass or endanger them) is strictly forbidden. Additionally, no stalking or unwanted contact: if someone has blocked you or indicated they don’t want further interaction, do not try to circumvent that block or continue contacting them through other means. Use Frienda’s block or report features if someone is bothering you (and honor others’ use of those features).

3.4 No Spam or Solicitation: Frienda is for genuine personal connections, not for advertising or recruiting. You must not send unsolicited promotional messages, mass messages, or repeatedly post the same content. Commercial solicitation (trying to sell products, promote businesses, or drive people to other services) is not allowed unless we have expressly permitted a specific promotion (unlikely in this context). Chain letters, pyramid schemes, or any fraudulent schemes are forbidden. We aim to keep Frienda free of junk content – any behavior resembling spam (e.g., sending the same “check out my site” message to many users) will lead to warnings or bans.

3.5. Authenticity and Honesty: Be real. Do not create fake profiles or misrepresent who you are. Do not create an account for anyone other than yourself (no catfishing). Use your own photos on your profile – do not use someone else’s image or a celebrity’s photo as if it were you. All information in your profile should be accurate to the best of your knowledge. Do not deliberately mislead other users during conversations. Our community is built on trust; if we determine that you have seriously misled users or the platform (for example, lying about your identity, marital status, or intentions in a harmful way), we may terminate your account. (Note: Parody or obvious pseudonyms generally have no place on Frienda; this isn’t a platform for roleplay or anonymity used to mislead or harass others.)

3.6 Appropriate Content: Keep content and language appropriate. Do not post or send content that is obscene, pornographic, or excessively violent. Sexual content: Frienda is not a dating app, and explicit sexual content is unwelcome. Any form of sexual harassment (such as unsolicited sexual comments or images) will result in an immediate ban. You may discuss adult topics in context, but sharing pornography or graphic sexual content is disallowed. Violence and self-harm: Content that glorifies violence, self-harm, or suicide is prohibited. (It’s fine to offer support or discuss these issues carefully, but not to encourage harmful behavior.) We also ban any content that promotes illegal activities or extremist ideologies. Basically, content on Frienda should be roughly PG-13 and suitable for a general audience of adult women looking for friends.

3.7. One-on-One Chat Etiquette: If Frienda allows you to message other users (either within the app or by initiating an external Telegram chat), be respectful in private communications as well. All the guidelines against harassment, hate, and inappropriate content apply fully to private messages. Just because something is one-to-one doesn’t mean it can violate our rules. If a user reports abusive DMs, we will enforce the rules as if the behavior were public.

3.8 No Scamming or Malicious Activity: You must not use Frienda to deceive others out of money, sensitive information, or anything of value (no scams, phishing, or fraud). Also, do not distribute malware, viruses, or do anything to disrupt the Service or other users’ devices. Hacking, attempting to scrape user data, or reverse-engineering our software is prohibited. If you discover a security vulnerability or bug, report it to us responsibly (via our support contact) instead of exploiting it.

3.9 Conflict Resolution: In any community, disagreements can happen. If you find yourself in conflict with another user, do your best to resolve it calmly or disengage. If you’re not getting along with someone, you can remove them as a friend or stop communicating. If someone seriously crosses your boundaries or violates the rules, you can report them directly from their profile or contact Frienda support (see Section 7 for how to reach us). We will review reports and intervene or take action as needed. We encourage users not to engage in public drama or vigilantism (e.g., do not start “naming and shaming” someone in a public forum) – instead, let our team handle serious violations privately. We reserve the right to remove users who are creating significant conflict or discomfort for others, as outlined in Section 4 and Section 9.
These guidelines above are here to foster a friendly community, but they are not exhaustive. Their core purpose is to promote kindness, respect, and safety. By using Frienda, you agree to uphold these principles. We may update the Community Guidelines from time to time, and such updates will be effective once posted in the app or on our website.

4. Prohibited Uses and Enforcement

To protect our community, we need to spell out some strictly prohibited activities (some overlap with the guidelines above):

4.1 Prohibited Content and Behavior: You may NOT do any of the following on Frienda:

4.1.1 Harassment/Hate: Engage in harassment, bullying, hate speech, or any content that violates the principles in Section 3 (e.g., no threatening, stalking, or targeting others with hate or offensive slurs).

4.1.2 Illegal Activities: Use the Service for any unlawful purpose or to promote illegal activities. This includes soliciting or facilitating any criminal acts.

4.1.3 Explicit Content: Post or distribute pornographic material or extremely graphic violent content. (Sexual content and violence rules are in Section 3.6; those are strictly enforced.)

4.1.4 Spam/Commercial Use: Send spam, junk mail, chain letters, or unsolicited mass messages; attempt to advertise or sell products; or run contests, sweepstakes, or raffles on Frienda without our permission. Frienda is not a platform for multi-level marketing or recruiting people for business schemes.

4.1.5 Impersonation/Fraud: Impersonate any person or entity, or misrepresent your affiliation with any person or entity. Do not use someone else’s identity or create accounts by automated means or under false pretenses.

4.1.6 Data Mining/Misuse: Copy, collect, scrape, or harvest any information from Frienda by automated means (such as bots, crawlers, spiders) or by manual means for the purpose of scraping data. Do not use Frienda’s services to collect personal data about others without their consent.

4.1.7 Interference with Service: Engage in any activity that could disrupt, damage, or impair the functioning of Frienda or our networks. This includes transmitting viruses, malware, or any code of a destructive nature; launching denial of service attacks; or attempting to hack or gain unauthorized access to our systems or user accounts.

4.1.8 Circumventing Controls: Attempt to bypass or circumvent any security feature or content filtering feature we have implemented, or attempt to use the Service in a way to avoid enforcement of these Terms or our policies (for example, creating new accounts after being banned without our permission).

4.1.9 Unapproved Use of Others’ Content: Post content that infringes someone else’s intellectual property or privacy rights (see Section 5 and Section 8.5 regarding respecting copyrights and IP). If you didn’t create it or don’t have permission, don’t post it.
This is not an exhaustive list; any behavior that is illegal, harmful, or against the letter or spirit of these Terms or the Community Guidelines may result in enforcement action.

4.2 Enforcement and Moderation: We have the right (but not the obligation) to monitor user content and interactions on Frienda. If we determine (at our discretion) that you have violated these Terms or our Guidelines, we may take action to enforce the rules. Enforcement can include: warnings, content removal, temporary suspension, or permanent account termination, depending on the severity of the violation. We strive for fair and proportional enforcement – for minor issues we might issue a warning or require you to correct the issue (for example, ask you to edit a profile photo that violates guidelines), whereas serious or repeat offenses will lead to suspension or ban. Section 9 (Termination) below describes more about how and when we terminate or suspend accounts.

4.3 Reporting Violations: If you see something that you believe violates these Terms or our Guidelines, please report it. Frienda provides in-app reporting tools (for example, you can report a user from their profile or a specific piece of content). You can also email our support (see Section 7) to report violations. We will review reports confidentially. Abuse of reporting (such as false or malicious reports) is itself a violation of these Terms.

4.4 Cooperation with Law Enforcement: We reserve the right to investigate any violations of these Terms or any behavior that is unlawful or threatens the security of the Service or our users. We may cooperate with law enforcement authorities or court orders (such as by disclosing user information, as permitted by privacy laws) if we believe it’s necessary to comply with the law or protect the rights, property, or safety of Frienda, our users, or the public.

4.5 No Waiver: Just because we do not act immediately on a violation doesn’t mean we are waiving our right to enforce these Terms. We might not catch every violation right away, or we might choose to address it in a way we deem appropriate. Our failure to enforce any provision in some instance does not mean we waive our right to enforce it later or in other instances.

5. User Content and Intellectual Property

5.1 Your Content: “Your Content” refers to any information or material that you post, submit, transmit, or otherwise make available on Frienda. This includes things like your profile information, photos, bio, answers to prompts, posts or comments in any community forums Frienda might have, and messages you send to other users. You retain any intellectual property rights that you hold in Your Content – you are the owner of your personal content. However, by using Frienda, you also give us certain rights to that content, as described below, so that we can operate the Service.

5.1.1 Compliance and Ownership: You are solely responsible for Your Content. You represent and warrant that you have all necessary rights to post Your Content and to grant us the rights outlined in these Terms. In plain terms, this means (a) the content is yours, or you have permission from the rightful owner to use it, and (b) posting it on Frienda will not infringe any third party’s rights. For example, you shouldn’t upload a photo taken by someone else without their permission, or post text copied from another website without attribution or rights. If Your Content includes material that does not belong to you (for instance, a quote or an image), you must have the right to use it.

5.1.2 License to Frienda: By submitting or posting Your Content on Frienda, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, use, display, reproduce, modify (e.g., resize or crop photos to fit the app), adapt, edit, publish, and distribute Your Content on the Service for the purposes of operating, developing, and promoting Frienda. We will of course respect your privacy settings; for instance, if you share something only with certain friends or in a private group, we’re not going to broadcast it publicly. This license is necessary for us to provide the Service (e.g., to display your profile to other users, to show your messages in a chat, or to include a post you make in a community feed). We will not use Your Content for any other purposes without your permission. This license ends when you delete Your Content or delete your account, except to the extent your content has been shared with others and they have not deleted it, or as noted otherwise in these Terms. (For example, if you posted something in a group and then deleted your account, that post might remain visible to others in the group unless we take it down.) See Section 5.3 and Section 6.8 for details on how content deletion works.

5.1.3 Feedback: If you choose to provide us with suggestions, ideas, or feedback about Frienda (“Feedback”), you grant us a perpetual, irrevocable, sublicensable, worldwide license to use your Feedback for any purpose, without any obligation to compensate you. (This is simply to avoid any confusion that you’d be owed royalties if we implement a feature you suggested. We always appreciate user feedback, but we need to be able to use it freely to improve our service.)

5.1.4 Prohibited Content: You agree not to post any content that violates these Terms or our Guidelines (see Sections 3 and 4). This includes content that is obscene, defamatory, harassing, hateful, infringing, or otherwise unlawful. If Your Content violates any law or someone’s rights, or if it’s inappropriate as described in our policies, we may remove it and take action against your account. You will be responsible for any claims arising from Your Content that you post. (See Section 11.3 regarding your agreement to indemnify us for certain third-party claims related to Your Content.)

5.1.5 No Confidentiality: Except for certain personal data that is protected by our Privacy Policy, any content you share on Frienda is considered non-confidential and may be seen by other users. For instance, your profile and any posts can be viewed by other members of the community (depending on the privacy/settings options we provide). Do not include sensitive personal info in your profile or posts that you wouldn’t want others to see. While we strive to protect user privacy (see Section 6), we are not responsible if you voluntarily share information publicly on the platform.

5.2 Frienda’s Content: Apart from “Your Content,” all other content and materials on the Service are either owned by us or licensed to us. This includes the Frienda name and logos, the design, software code, and text within the app or website (such as these Terms and any help text or explanations we write in the app), and any curated content or materials we provide. We’ll refer to this collectively as “Frienda Content.” Frienda (or its licensors) retains all rights, title, and interest in and to Frienda Content, which is protected by intellectual property laws. You are granted a limited, revocable license to access and use Frienda Content for your personal use of the Service. You may not copy, modify, distribute, or create derivative works from Frienda Content without our prior written permission, except as allowed by law. For example, you cannot scrape or harvest data from our app, and you cannot use our logos or branding without authorization.

5.3 Content Removal: We reserve the right to remove any of Your Content from Frienda if it violates these Terms, our Community Guidelines, or any applicable law, or for any other legitimate reason in our discretion. We are not required to provide advance notice for content removal, but we may do so or provide an explanation at our discretion. If you believe content was removed in error, you may contact us to request a review. However, in all cases, our decision to remove or not remove content will be final. We also have no obligation to retain or provide you with copies of Your Content once you have deleted it or once we have removed it for a policy violation.

5.4 Content Moderation and Availability: You understand that, as a user-generated content platform, Frienda cannot guarantee that all content will always adhere strictly to our Guidelines, though we work hard to enforce them. You might come across content that you find objectionable, and you agree that you use the Service at your own risk in this regard. We have the right (but not the obligation) to monitor or moderate content and we disclaim liability for user content (see Section 10 and 11).
If you delete Your Content or your account, we will handle that data as outlined in our Privacy Policy and Section 6.8 below. Note that removed content might persist in backup copies for a reasonable period (though it will not be visible to other users). Also, content that you have shared with others or posted in public areas may remain available to those others (e.g., messages you sent to a friend will remain in their inbox, and a post in a group may remain visible to others in that group) even after you delete your copy or your account – we generally label such content as from a “Deleted User” without your identity attached.
Finally, if you violate these Terms and we terminate or suspend your account, we may remove Your Content (or we may leave it in place, at our discretion). Our goal is to maintain a positive community, so any content that contributed to your violation will likely be removed.

6. Privacy and Data Protection

We take your privacy seriously. Please review our Privacy Policy for full details on how we collect, use, store, and disclose your personal data. By using Frienda, you also agree to Frienda’s Privacy Policy, which is hereby incorporated into these Terms. (If there is any conflict between these Terms and the Privacy Policy regarding data practices, the Privacy Policy governs how we handle personal data.)

6.1 Data Collection via Third-Party Platforms: When you use Frienda through a third-party platform or login provider, that platform shares certain data with us to authenticate you and enable the Service. For example, if you launch the Frienda Mini App on Telegram, Telegram provides us with your basic Telegram profile information (such as your Telegram user ID, username, and name) to initialize your Frienda account. If you sign in with Apple or Google, those providers give us a unique user identifier and any information you authorize (for instance, your name and verified email address). If you sign up with an email, we collect your email address and any profile details you provide. We use this information to create or log you into your Frienda account and to provide the Service features (see also Section 1.6 on Account Registration). By launching or signing into Frienda via any third-party platform, you acknowledge that your use of that platform is subject to its own terms and privacy policy (e.g., Telegram’s Terms of Service and Privacy Policy, Apple’s or Google’s terms for your account). We do not send those third-party platforms any more of your data than is necessary for the integration; essentially, they are passing data to us so you can use Frienda. We will comply with requests from these platform providers if required for policy enforcement or safety – for example, if Telegram or Apple (or another provider) requires certain information to investigate a violation of their rules or a security issue, we may provide such information as legally required. All use of Telegram, Apple, Google, or any login method is subject to that provider’s own terms and privacy policy, which you should review.

6.2 Other Data You Provide: In addition to the login information above, you may provide us with other personal data directly. For instance, when completing your Frienda profile, you might answer questions about yourself, add a bio or interests, upload photos, or grant the app access to your device’s location (if you choose to use location-based features). All of this information is provided voluntarily by you to enhance your experience and help us match you with potential friends. You should only share information that you are comfortable being used for friend-matching and visible (to the degree you choose) to other users.

6.3 Usage Data: We may collect information about how you use Frienda. This can include device information (such as device type, operating system, browser, etc. when using the web), logs of when you log in or perform certain actions, and analytics data about features you use. We use this data to improve the Service, troubleshoot issues, and understand user engagement.

6.4 How We Use Your Data: Broadly, we use the data we collect to provide and improve Frienda. This includes:

6.4.1 Operating the Service (e.g., using your profile information to display to other users, using your location if you opt in to show you nearby matches, etc.).

6.4.2 Personalizing your experience (such as showing you potential friend matches or content that aligns with your interests).

6.4.3 Communicating with you about your account or updates (like sending notifications for friend requests or announcements about changes to the Service).

6.4.4 Safety and integrity efforts, such as detecting and preventing fraud, spam, or violations of our Terms or Guidelines.

6.4.5 Research and development to improve existing features or develop new ones (using aggregated or anonymized data where possible).

6.4.6 Enforcing our Terms and complying with legal obligations (for example, retaining records if required, or cooperating with law enforcement as detailed in Section 4.4).

We do not sell your personal data to third-party marketers. We may share some information with third-party service providers who help us run Frienda (for example, our cloud hosting providers, analytics services, payment processors, etc.), but they are bound by obligations to protect your data and only use it for the purposes of providing their services to us.

6.5 Data Storage: We store and process data on servers which may be located in your region or in other countries. (For instance, our cloud infrastructure is currently located in the EU) By using Frienda, you acknowledge that your data may be transferred and stored outside your home country, including in jurisdictions that may have different data protection laws. We take steps to ensure appropriate safeguards for international data transfers as required by applicable law.

6.6 Data Security: We employ reasonable security measures to protect user data, such as encryption in transit, secure storage practices, and authentication safeguards. However, no service can be completely secure. You acknowledge that there is always some risk of unauthorized access or data breach, and you agree that we are not liable for breaches caused by circumstances beyond our reasonable control. (See Section 10.6 and 10.7 disclaimers about security.)

6.7 Sharing and Disclosure: We will not share your personal information with third parties without your consent, except in the following circumstances: (a) with service providers as mentioned above, (b) if required by law or legal process (such as a valid subpoena or court order, or requests by law enforcement consistent with law), (c) to protect the rights, property, or safety of SUMMEET PTY LTD (Frienda), our users, or the public (for example, disclosing information to law enforcement when someone’s safety is at risk), or (d) as part of a business transfer as described in Section 6.9 below.

6.8 Account Deletion: You may delete your Frienda account at any time via the app’s settings, or you can request deletion by contacting our support (see Section 7 for contact info). Upon account deletion:

6.8.1 Your Frienda profile will be removed from view – other users will no longer see your profile or listings in the app.

6.8.2 We will disassociate your personal data from your account identifier (such as your Telegram ID or other login ID) and cease active processing of your personal data for that account.

6.8.3 We will delete personal data we have stored that is not required for legitimate business or legal purposes. (For example, we may retain certain transaction records or logs if necessary for legal compliance or evidence of our dealings, but we will delete things like your profile info, photos, etc.)

6.8.4 Content you contributed that is part of another user’s experience may remain for their benefit, but will no longer be attributed to you. For instance, messages you sent to someone might remain in their inbox labeled from a “Deleted User,” and any posts or comments you made in a group or community might remain visible to others, but without your profile attached to them.

If you delete the Telegram app (or your Apple account) without deleting your Frienda account, your Frienda data might remain on our servers (since we are independent of those platforms) until we determine the account is inactive for an extended period or you contact us for deletion. Important: Deleting the Frienda app from your device or deleting Telegram does not automatically delete your Frienda account. To ensure your data is removed, please explicitly delete your Frienda account through the app or contact support with a deletion request. For more information on data deletion, please see our Privacy Policy.

6.9 Permissions and Tracking (Mobile App Users): When using Frienda’s mobile apps or the web, the Service may request certain permissions from your device or browser to enable features: for example, permission to access your location (to show nearby friends or relevant content), to use your camera or photos (for uploading profile pictures or sharing images), or to send you notifications. Granting these permissions is optional, but certain features may not function without them (for instance, you cannot share a photo if you don’t allow photo access). The Frienda iOS app will also comply with Apple’s App Tracking Transparency (ATT) framework. This means if Frienda ever needs to access your device’s advertising identifier or engage in tracking of your activity across other companies’ apps or websites (for example, for personalized advertising or analytics that track you outside our own app), we will first obtain your permission via the iOS prompt. You have the right to decline such tracking. Declining will not prevent you from using the app; it just means any features that require tracking for advertising or third-party analytics purposes will be limited or disabled for you. We currently do not use any third-party cross-app advertising trackers in Frienda, but if that changes, we will implement ATT and request consent as required. You can also adjust your tracking preferences at any time in your device’s privacy settings. For further details on what data we collect and how it is used, please refer to our Privacy Policy.

7. Contacting Frienda and Support

We want to ensure you have a positive experience. If you encounter any issues with the Service, have questions about these Terms or Frienda’s policies, or need assistance with your account, please reach out to us.

7.1 Customer Support: You can contact Frienda’s support team by emailing support@frienda.au. Please provide a clear description of your issue or question, and include relevant details (for example, your username or registered email, screenshots of a problem if applicable, etc.). We’ll do our best to respond promptly and help resolve any problems.

7.2 In-App Support: In the Telegram Mini App, you may reach support via any provided “Contact Support” or “Report a Problem” option in the app’s menu. In the Frienda iOS app or on the website, we may also offer in-app chat support or links to a Help Center / FAQ where you can find answers or submit requests. Using these tools will route your inquiry to our support team as well.

7.3 Reporting and Safety: As noted in Section 4.3, if you need to report a user or content for violating our policies, you should use the in-app report feature for fastest response. However, you can also email us at the support address above if, for some reason, you cannot report within the app. In an emergency or situations where someone’s safety is at immediate risk, consider contacting local law enforcement first. You can later inform us so we can cooperate as needed.

7.4 Feedback and Questions: If you have feedback, suggestions, or general questions about Frienda (not necessarily a problem, but ideas or inquiries), you’re welcome to contact us as well. We appreciate user input. While we may not be able to implement every suggestion, we do review feedback to improve the Service. Remember that providing feedback is voluntary and, as noted in Section 5.1.3, we may use it without obligation to you.

7.5 No Informal Waivers: Contacting our support team and discussing an issue with us will not by itself result in any waiver or modification of these Terms. For example, if a support agent doesn’t strictly enforce a rule in helping you with a one-time issue, that doesn’t mean the rule is waived (see Section 12.5 on No Waiver). Only a formal, written change to the Terms (or a written exception signed by our authorized representative) can modify any contractual terms.

8. Third-Party Services and Links

Frienda interacts with or is distributed through third-party services, and the Service may also contain links to external sites. This section explains how those relationships work and clarifies what we are (and aren’t) responsible for.

8.1 Telegram Platform: Frienda is available as a Telegram Mini App hosted within the Telegram messenger platform, which is a third-party service not controlled by us. Your use of Telegram is governed by Telegram’s own Terms of Service and Privacy Policy. We are not responsible for Telegram’s services, servers, or any downtime, bugs, or data loss that occurs on Telegram’s side. By using Frienda through Telegram, you acknowledge that Telegram’s terms also apply to your usage (for example, Telegram’s rules about lawful use and content apply in addition to our rules). If Telegram bans your Telegram account, or if Telegram experiences an outage or decides to shut down its Mini App platform, Frienda (within Telegram) would become inaccessible to you. Such events are outside our control, and we shall not be liable for disruptions caused by Telegram’s actions or issues. Similarly, if you delete the Telegram app or your Telegram account, you will no longer be able to access Frienda through Telegram (though your Frienda account might still exist on our servers — see Section 6.8 regarding deletion in such cases).

8.2 Apple App Store (iOS App) and Additional Terms for iOS Users: The Frienda mobile application for iOS is distributed via Apple’s App Store. Use of the Frienda iOS app is additionally subject to Apple’s App Store terms and conditions and other Apple policies. By downloading or using Frienda on an iPhone/iPad, you acknowledge and agree that:

8.2.1 This agreement is between you and Frienda (SUMMEET PTY LTD), not with Apple. Frienda, not Apple, is solely responsible for the iOS app and its content.

8.2.2 Scope of License: You are granted a limited, non-transferable, revocable license to use the Frienda iOS app on any Apple-branded devices that you own or control, and only as permitted by Apple’s App Store Terms of Service. You may not use the app in any way that conflicts with Apple’s usage rules and, for clarity, the Licensed Application may also be accessed by other Apple ID accounts associated with you through Family Sharing or Apple School/Business Manager volume purchasing, subject to the Usage Rules set out in the Apple Media Services Terms and Conditions.

8.2.3 Maintenance and Support: Apple has no obligation to provide maintenance or support services for the Frienda app. Any app support or questions should be directed to Frienda (see Section 7 for support contact), not Apple. We are responsible for providing any necessary support or assistance for the app.

8.2.4 Warranty: In case of any failure of the Frienda iOS app to conform to any applicable warranty (explicit or implied), you may notify Apple, and Apple’s sole obligation will be to refund you the purchase price (if any) you paid for the app or subscription through the App Store. To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the Frienda app, and any other claims, losses, or damages due to a failure to conform to any warranty will be our responsibility. (In plain terms, we, not Apple, are responsible for ensuring the app works as promised, and Apple’s only role regarding any warranty is potentially processing a refund if the app is faulty and violates a warranty that cannot be disclaimed.)

8.2.5 Product Claims: Apple is not responsible for addressing any claims by you or any third party relating to the Frienda app or your possession and/or use of the app. This includes, but is not limited to: (i) product liability claims, (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy, or similar legislation. Any such claims are governed by these Terms and will be handled by Frienda (SUMMEET PTY LTD) to the extent required.

8.2.6 Intellectual Property Rights: In the event of any third-party claim that the Frienda app, or your possession and use of the app, infringes that third party’s intellectual property rights, Frienda (SUMMEET PTY LTD), not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim. (You agree to notify us promptly if you become aware of any such claim.)

8.2.7 Legal Compliance: You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties. (This mirrors Apple’s required user representation for app users.) You also agree to comply with all U.S. and foreign applicable export and sanctions laws in using the app.

8.2.8 Third-Party Terms of Agreement: You must comply with any applicable third-party terms of agreement when using the Frienda app. For example, if your use of Frienda on iOS is over a cellular network, you must not be in violation of your wireless data service agreement for usage of the app (e.g., adhere to your mobile carrier’s data limits or charges).

8.2.9 Third-Party Beneficiary: You acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as they relate to the iOS application. Upon your acceptance of these Terms and start of use of the Frienda iOS app, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third-party beneficiary thereof. (See also Section 12.13.)

8.2.10 App Reviews and Ratings: While not a legal requirement, we note that the App Store allows you to rate and review our app. If you choose to do so, you agree to follow Apple’s review guidelines (no offensive language, etc.). We reserve the right to respond to or address reviews as appropriate.
In summary, for iOS users, Apple requires that we make clear: Apple isn’t responsible for how our app operates or any issues in it – we are. If you need help with the app or have any issues, contact Frienda support, not Apple. If you have a subscription through Apple’s in-app purchase, any billing inquiries or refund requests should go through Apple’s official channels (such as using reportaproblem.apple.com to request a refund) because we, as the developer, do not have the ability to process App Store refunds directly. Deleting the Frienda iOS app from your device does NOT automatically cancel an active subscription. If you wish to cancel a Frienda Premium subscription purchased on iOS, you must do so through your Apple ID account settings. You can manage or cancel your subscription by going to your device’s Settings -> [Your Name] -> Subscriptions and selecting Frienda, or by using the App Store app’s subscriptions section. If you uninstall the app without canceling, your Apple subscription will continue and you will still be charged by Apple until you cancel. Apple’s App Store terms also govern eligibility for refunds; in general, App Store purchases are non-refundable after a short period unless there is a significant issue, but you can request a refund from Apple and they will evaluate the request.

8.3 Links to Other Websites: Frienda might occasionally contain links or integrations to third-party websites or services. For example, we may provide a link to our official website from the Telegram Mini App (to view a full Privacy Policy or additional resources), or users might share external links in their profile or messages. We do not endorse or control third-party websites. If you click a link and leave the Frienda environment (or the Telegram app when using the Mini App), you do so at your own risk. We are not responsible for the content, accuracy, or practices of any third-party websites or services that are not operated by us. We advise you to review the terms and privacy policies of any external sites you visit through Frienda, especially before providing them with any personal information. Your interactions on third-party sites are solely between you and that third party.

8.4 Third-Party Content (in Frienda): Users on Frienda might post content that includes third-party materials—such as quotes, images, or videos found on the internet. We are not responsible for verifying the ownership or licensing of content that users post. If you as a user include third-party content in what you post, you must ensure you have the right to use it (as noted in Section 5.1.1). If we are notified of an intellectual property infringement within Frienda (for instance, a copyright holder contacts us about an unlawful copy of their work posted by a user), we will respond appropriately by removing or disabling access to the infringing content and addressing the user responsible. (See Section 8.6 below for our DMCA/Copyright policy.) In short, we expect users to respect copyrights and other IP rights. If you believe content on Frienda infringes your intellectual property, please notify us as described in 8.6.

8.5 Integration with Device Features: Frienda’s apps may integrate with certain features of your device or with platform APIs to provide functionality – with your permission. For example, Frienda might use your device’s location services (to show location-based features or friend suggestions), your camera or photo gallery (if you choose to upload a photo), or the notifications system (to send you friend request alerts or messages). The Telegram Mini App version may utilize Telegram’s API to perform actions like opening a chat with a friend in Telegram, and the iOS app may use iOS frameworks for things like push notifications or in-app purchases. These are technically third-party components (they involve your device’s operating system or Telegram’s infrastructure). We will only use these features through the provided interfaces and with your consent (for example, the app will request permission to use your location or send notifications, and you can allow or deny). If something goes wrong at the level of these third-party components – say, your phone’s GPS gives incorrect data, or Telegram’s API fails to send a message, or Apple’s notification service experiences delays – that is outside of our direct control. We will try to handle such errors gracefully within the app, but ultimately we cannot guarantee or warrant the performance of third-party device features or APIs. (This is also addressed in Section 10.7 and Section 11.2: we are not liable for issues attributable to third-party systems.)

8.6 Copyright Infringement (DMCA) Policy: We respect intellectual property rights and expect users to do the same. If you believe that any content on Frienda infringes your copyright (or other intellectual property rights), please notify us so we can investigate and take appropriate action. If your claim is a copyright infringement claim under U.S. law, you should send us a proper DMCA Notice. That notice should include: (a) identification of the copyrighted work you believe is infringed (for example, a URL to or description of the original work), (b) identification of the content on Frienda that you believe is infringing (a link or description of where it is in our app), (c) your contact information (name, address, email), (d) a statement that you have a good faith belief that the use of the material is not authorized by the owner, the owner’s agent, or the law, (e) a statement that the information you have provided is accurate and, under penalty of perjury, that you are the owner or authorized to act on the owner’s behalf, and (f) your physical or electronic signature. Upon receiving a valid infringement notice, we will promptly remove or disable access to the allegedly infringing content and notify the user who posted it (if applicable). Frienda will terminate the accounts of repeat infringers in appropriate circumstances. Our designated copyright agent for notice of claims of copyright infringement can be reached at: support@frienda.au (please put “Attn: Copyright Agent” in the subject line). You may also mail us at the address in Section 12.10. Note: False claims can have legal consequences; please make sure you have a good-faith belief that content is infringing before submitting a notice.

9. Termination of Service

9.1 User-Initiated Termination: You are free to stop using Frienda at any time. You can simply cease to launch the app or log in, and if you wish, you may delete your Frienda account as described in Section 6.8. If you delete your account, we will handle your data as outlined in Section 6.8 and our Privacy Policy. If you simply uninstall the app or, in the case of Telegram, delete the Telegram app, without deleting your Frienda account, your Frienda data may remain on our servers (but inaccessible to you) until we eventually deem the account inactive or you contact us to request deletion. For a complete removal of your presence, please follow the account deletion process.

9.2 Frienda-Initiated Termination or Suspension: We may suspend or terminate your access to Frienda (or certain features of it) at any time, with or without prior notice, for reasons including but not limited to the following:

9.2.1 Violation of Terms or Guidelines: If you have violated these Terms or our Community Guidelines (Section 3 and 4), especially serious violations or repeated misconduct, we may terminate or suspend your account.

9.2.2 Potential Harm or Legal Liability: If we believe your use of Frienda may cause harm to other users, to the community, or to us, or may create legal exposure or liability (even without a clear violation yet), we reserve the right to act. For instance, if we suspect your account was hacked and is being used to send spam or if we suspect you’re engaging in illegal conduct through the service, we might suspend first and investigate.

9.2.3 Platform or Legal Requirements: If we are required to do so by law, or if a third-party platform upon which Frienda depends requests it. For example, if Telegram informs us that your account is involved in bot abuse or other violations of Telegram’s policies, or if we need to comply with economic sanctions laws (which might bar certain users from using the service), we may terminate or restrict your access. Similarly, if Apple notifies us of a serious issue with your use of the iOS app (though this would be rare for individual users) or if any governmental authority requires us to bar you, we will comply as needed.

9.2.4 Extended Inactivity: If your account is completely inactive for an extended period (currently, if you haven’t logged in or used Frienda for over 12 months), we may deactivate or delete your account to free up usernames or resources. We will generally attempt to warn you (e.g., via email) before deleting an inactive account.

9.2.5 Discontinuation of Service: If we decide to discontinue the Frienda service entirely (we certainly hope this doesn’t happen, but we include this for completeness), we may terminate all accounts. We would strive to notify users in advance and provide any applicable data export or refund options (see Section 9.3.2).
In many cases of minor violations or issues, we will first consider a temporary suspension or issue a warning (a suspension makes your account inactive or hidden) and notify you of the problem, giving you a chance to respond or correct the issue if appropriate. We prefer rehabilitation over removal where possible. However, for severe violations, illegal activity, or if we believe the community’s safety is at risk, termination might be immediate and without warning.

9.3 Effect of Termination: If your account is terminated (by you or us), you will lose access to Frienda. You will not be able to log in, view your profile, or retrieve any content or information you added (so if there are important contacts or information in your Frienda messages, make sure to save what you need periodically). We might retain certain information post-termination for legal or security purposes (for example, we may keep a record of your username, Telegram ID or other login ID, and the reason for termination to prevent ban evasion or to have a record for legal disputes).

9.3.1 No Refund for Violations: If we terminate your account because you violated these Terms or our Guidelines, you will not be entitled to any refund of unused subscription time or other purchases. Consider any remaining paid period as forfeited due to your breach (this operates as a form of liquidated damages, reflecting the harm and resources spent to address your misconduct). We also reserve the right to offset any potential refund against costs or damages we incurred due to your violation (for instance, if your actions caused us to compensate another user or pay a fine, we might subtract that from any owed refund).

9.3.2 Refunds for Discontinuation: If your access is terminated or the Service is discontinued for reasons not related to your misconduct (for example, if we shut down the Frienda service, or Telegram ends the Mini App program, or Apple removes our app from the App Store thereby affecting iOS users, or other scenarios outside your control), we may provide a pro-rata refund of any prepaid subscription fees for the remaining term. We will determine the refund method (likely returning funds to the payment method you used, or if that’s not possible, via an alternative mechanism). We will notify affected users about how to claim any such refund. Note that if Frienda remains operational on at least one platform (e.g., iOS app is removed but the web and Telegram versions still operate), and you have the ability to continue using your subscription through those, we may not issue refunds solely because one platform became unavailable — but if you cannot or do not wish to use other platforms, you can contact us to discuss options.
After termination, these Terms (and any other agreements between you and us) are considered concluded, except for those clauses that survive by their nature (see Section 9.4 below). If you have been terminated for a violation, you must not attempt to create a new account or access Frienda through other means without our explicit permission. We reserve the right to use technical measures to prevent circumvention of a ban (such as blocking accounts tied to the same email, device, or Telegram ID).
If appropriate, we may inform other users who you have interacted with about your termination, especially if it relates to safety. For example, if we banned you for harassment and you had ongoing conversations with some users, we might let those users know that you are no longer on the platform (and the conversation has ended) for their awareness.

9.4 Survival: Certain provisions of these Terms continue to apply even after your account is terminated or after you stop using Frienda. In general, any term that by its nature should survive, will survive. This includes, for example: Sections 5 (regarding licenses you granted – although our license to Your Content ends when content is deleted or account is deleted, we may retain copies as needed to resolve disputes or comply with law), 6 (Privacy obligations, to the extent we retain any data post-termination), 8 (Third-Party services and related liability clauses), 9.4 (this survival clause itself), 10 (Disclaimers of Warranty), 11 (Limitation of Liability and Indemnification), and 12 (General Provisions). In short, any terms which by their nature or wording contemplate continuing effectiveness after termination will survive. For example, our rights to use feedback you provided, your agreement not to sue us beyond the liability limits, your obligation to indemnify us for certain actions that occurred during use, the choice of law and dispute resolution clauses, etc., all remain in effect.

9.5 Post-Termination Conduct: If your account is terminated, please do not try to re-register or regain access without our permission. Any attempt to circumvent a ban (such as creating a new account with a different identity when you have been banned) is a further violation of these Terms and we reserve the right to take appropriate action (technical or legal) to prevent it. We also reserve the right to inform other platform providers (like Telegram or Apple) of serious violations when appropriate, which could impact your use of those platforms under their policies.

10. Disclaimers of Warranty

Use Frienda at your own risk. We want to set clear expectations about the Service’s reliability and your responsibility.

10.1 “As Is” Basis: Frienda is provided on an “as is” and “as available” basis. While we strive to provide a great experience, we make no guarantees that the Service will be uninterrupted, timely, secure, or error-free, or that it will meet your specific expectations. You acknowledge that use of Frienda is at your own discretion and risk.

10.2 No Guarantee of Results: We make no warranty or promise that you will successfully find friends or connections through Frienda, or that any connections you do make will meet your expectations or result in a lasting friendship. Frienda facilitates introductions, but the outcome depends largely on you and other users. You accept that any relationships or meet-ups that result are solely your responsibility (use common sense and caution when meeting people, just as you would outside the app). We are not an employment service, dating service, or otherwise guaranteeing any particular form of relationship or outcome.

10.3 Potential Downtime and Bugs: We disclaim any warranty that Frienda will always be available or free of technical issues. As with any online service, there might be outages, delays, or bugs. We will strive to fix problems and maintain uptime, but we cannot guarantee that the Service will never go down or that access will be continuous. You acknowledge that occasional downtime or technical glitches may occur. We will not be liable for minor glitches, delays, or temporary interruptions in service. (In legal terms, we do not warrant that the Service will be uninterrupted or error-free, and you will not hold us responsible for these minor issues.)

10.4 Accuracy and Non-Infringement: We do not guarantee that any content on Frienda (including user-generated content) is accurate, complete, or non-infringing. For example, we do not warrant that every user’s profile information is truthful or that their statements in chats are reliable. We also cannot guarantee that all content is original to the person posting it. We do not pre-screen everything posted by users. Proceed with a healthy skepticism when interacting or relying on information from others. While we have rules and moderation, we do not (and realistically cannot) guarantee that Frienda is free of inappropriate content or intellectual property infringements at all times. However, if you report misleading or infringing content, we will address it as outlined in our policies.

10.5 Implied Warranties: To the fullest extent allowed by law, we expressly disclaim any and all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This means: (a) we do not warrant that Frienda is of merchantable quality or will meet a standard of quality for your expectations; (b) we do not warrant that Frienda is fit for any particular purpose you may have (for example, if you are using Frienda to network for professional reasons, we make no guarantee it will achieve that purpose since it’s mainly intended for casual friend finding); (c) we do not warrant that the Service will not infringe the rights of others, though we require users to only post their own content. Some jurisdictions do not allow the exclusion of certain warranties, so if implied warranties cannot be disclaimed by law, we limit them to the minimum duration or extent permitted.

10.6 Security: We care about security and implement measures to protect our systems and your data. However, we cannot and do not guarantee that our security will never be breached. No platform is 100% secure. By using Frienda, you acknowledge that any data you transmit or allow to be collected (including personal messages, profile info, etc.) could potentially be accessed by unauthorized parties through unforeseen attacks or breaches. We disclaim any warranty that our Service is completely secure or immune to vulnerabilities. You accept the risk that data may be subject to unauthorized access, and we are not liable for breaches or hacking outside of our reasonable control.

10.7 Third-Party Components: Frienda relies on third-party components and platforms, as described in Section 8. For instance, Telegram’s infrastructure, Apple’s iOS and App Store services, Google’s services for login, or libraries/API from other providers, all play roles in how Frienda operates. These are outside our direct control. We make no warranty on behalf of any third-party services. There may be times when Frienda can’t function properly due to an issue with a third-party – for example, if Telegram is down, if Apple’s push notification service fails to deliver a message, if our cloud host has an outage, or if a library we use has a bug. Such issues, while hopefully rare, are not considered breaches of our obligations to you. They are part of the environment in which our Service operates. We specifically disclaim liability for service failures attributable to third-party outages or limitations. (See also Section 11.2 on force majeure.)

10.8 No Other Warranties: No advice or information, whether oral or written, obtained by you from Frienda or any of our representatives, shall create any warranty not expressly stated in these Terms. We’re happy to explain how Frienda works and to help with issues, but our explanations or help do not constitute a warranty or promise of outcomes.
Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above disclaimers may not fully apply to you. In those cases, our warranties are limited to the minimum extent permitted by applicable law.

11. Limitation of Liability and Indemnification

11.1 Limitation of Liability: To the extent permitted by law, in no event shall Frienda or SUMMEET PTY LTD (including our affiliates, officers, directors, employees, or agents) be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of (or inability to use) Frienda. This includes, without limitation, damages for lost opportunities or relationships, lost data, personal injuries, emotional distress, loss of privacy, loss of goodwill, or any other intangible losses. We understand that meeting friends is important, but, for example, we will not be liable if a misunderstanding or disagreement with a friend you met through Frienda causes you distress, nor if downtime on the app causes you to miss a chance to chat with someone.
To the extent permitted by law, our total cumulative liability to you for all claims arising from or related to the Service is limited to the greater of: (a) the total amount (if any) you paid to us for Frienda in the six months immediately before the event giving rise to the liability, or (b) USD $50 (or the equivalent in local currency). This means if something happens and you decide to sue us (where allowed), the most you could potentially recover from us is either what you’ve paid us in the last half-year or $50, whichever is higher. For example, if you paid $10 for a premium subscription and encountered an issue, our liability would be capped at $50. If you never paid anything (using only the free aspects), our liability is capped at $50.

Exceptions: We do not exclude or limit liability for things that cannot be excluded by law. For instance, some jurisdictions do not allow a limitation of liability for personal injury or death caused by negligence, or for willful misconduct or gross negligence, or for a breach of a specific statutory guarantee. Obviously, if any conduct by us caused such harm and the law says we’re responsible, then this limitation would not apply to that extent. Similarly, certain jurisdictions provide non-waivable statutory rights to consumers (like certain damages under consumer protection laws) – we are not attempting to limit liability beyond what’s permitted by those laws.

However, to the fullest extent permitted, and especially regarding the kinds of activities Frienda involves (user interactions), you agree that we are not liable for the conduct of any user or third party on the Service. If you get into a dispute with another user, or if someone you meet or talk to through Frienda causes you harm, we are not responsible for those damages. We do our best to vet users and enforce rules (beyond what is described, we cannot vet every individual extensively), but ultimately the risk of interacting with others lies with you. We absolutely care about user safety and will help enforce our rules and even assist law enforcement in emergencies, but we are not guaranteeing the actions of third parties. So, for example, if you share personal information with a friend you met on Frienda and they misuse it, or if you meet someone in person and something unfortunate happens, Frienda is not liable for that.
Also, since Frienda is free to use at the basic level (with optional paid upgrades) and we do not physically organize meetups or have possession of users’ funds (like not a financial intermediary), our role and exposure is limited. You acknowledge that we are not responsible for what users do outside the platform even if they met through the platform.

11.2 No Liability for Events Beyond Our Control: We will not be liable for any failure or delay in performing our obligations where that failure or delay is due to causes beyond our reasonable control. This includes, for example: natural disasters (acts of God), war, terrorism, civil disturbances, epidemics or pandemics, power or internet outages, governmental actions, or the actions of third-party platforms that impact us. In legal terms, these are examples of “force majeure” events. Additionally, as noted, if Telegram or Apple or any critical third-party partner significantly changes, restricts, or terminates their services in a way that affects Frienda (for instance, Telegram shutting down the Mini App platform or Apple removing our app from distribution), we are not liable for the disruption or any damages resulting from that. Our responsibility in such cases would be limited to what we outlined (such as possibly providing pro-rated refunds for subscriptions per Section 9.3.2 if applicable).

11.3 Indemnification: You agree to indemnify, defend, and hold harmless Frienda, SUMMEET PTY LTD, our affiliates, and our and their respective officers, directors, employees, and agents (the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) that arise out of or relate to any of the following:

11.3.1 Your use of Frienda in violation of these Terms or any applicable law or regulation. (For example, if you use Frienda to do something illegal and someone sues us because of it, you’ll cover our costs.)

11.3.2 Your Content that you upload or provide. If Your Content infringes someone’s rights (intellectual property rights, privacy rights, etc.) or otherwise causes harm and a claim is brought against us by a third party because of it, you will indemnify us. (E.g., if you post someone’s copyrighted photo without permission and they sue us for hosting it, you’d be responsible for our costs/damages.)

11.3.3 Your breach of any of your representations or warranties in these Terms. (You make certain promises in these Terms, e.g., that you’re 18+, that you’re not on a sanctions list, that Your Content is yours, etc. If any of those promises turn out false and we face a claim because of it, you indemnify us.)

11.3.4 Any interactions or disputes between you and other users or third parties. To the extent a third- party (including another user) brings a claim against Frienda arising from your conduct (for instance, another user’s family sues us because they claim you defamed or harassed that user on our platform), you will indemnify the Indemnified Parties.
We reserve the right to handle our legal defense however we see fit in any matter for which you have indemnification obligations. This means we may choose our own legal counsel, and we might decide to settle or fight the claim; you agree to cooperate with us in asserting any defenses. You further agree not to settle any such claim without our prior written consent if the settlement involves any admission of liability by us or imposes any obligations on us.
Your indemnification obligations will continue even after you stop using Frienda or delete your account, with respect to any issues arising from your use during the time you did use the Service.

11.4 Compliance with Consumer Laws: Nothing in these Terms is intended to limit any rights you may have as a consumer that cannot be legally limited or waived. Some jurisdictions provide consumers certain non-excludable rights or remedies (for example, statutory warranties or rights under consumer protection legislation). Our intention is that these Terms be interpreted in a manner consistent with those laws. If a court of competent jurisdiction finds any part of Sections 10 or 11 (disclaimers or liability limitations) invalid or unenforceable, then to the minimum extent required, that part will be severed and the rest will remain in full force and effect. The same goes for any other provision of these Terms found unlawful – it shall be modified or severed to the extent necessary, but not affect the validity of the remainder.
To the extent any local law implies warranties or imposes obligations that cannot be excluded, then those implied warranties or obligations are limited in duration to the minimum period allowed by law and, if monetary, limited in amount to the minimum amount allowed by law, and our obligations to you are limited to either re-supplying the services or paying the cost of doing so (in our discretion).

11.5 Release: To the fullest extent permitted by law, you release Frienda (SUMMEET PTY LTD) and its affiliates and agents from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with any other user of Frienda or with any third party in connection with your use of Frienda. For example, if you have a dispute with another user you met through Frienda and seek to hold us responsible, this release would apply. If you are a California resident, you waive California Civil Code § 1542 (which says a general release does not extend to claims you don’t know about) and any similar law in any jurisdiction, meaning you acknowledge the release includes unknown and unsuspected claims.

12. General Provisions

12.1 Amendments to Terms: We may revise or update these Terms from time to time. If we make material changes, we will provide you with notice by appropriate means – for example, by posting the updated Terms on our website and within the Frienda app, and/or by sending a notification via Telegram or email (if we have your email). The notice will inform you of what’s changing. Continued use of Frienda after the new Terms become effective constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and, if necessary, delete your account. We encourage you to review the Terms periodically for any changes. The “Last Updated” date at the top indicates when the latest changes were made. Changes will not apply retroactively – they will become effective no sooner than the date posted or the date communicated in the notice.

12.2 Governing Law: These Terms, and any dispute or claim arising out of or related to them or your use of Frienda, shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of laws principles. If you are using Frienda as a consumer in a jurisdiction with mandatory consumer protection laws, this choice of law does not deprive you of the protection of those mandatory provisions (i.e., you retain the benefits of any consumer protections afforded under the law of your residence that cannot be waived by contract).

12.3 Jurisdiction and Venue: You agree that any disputes arising under these Terms or relating to your use of Frienda that result in litigation will be exclusively subject to the jurisdiction of the courts of New South Wales, Australia. You consent to personal jurisdiction in those courts. If you reside in a country (for example, in the European Economic Area or the UK) that allows you to bring claims in your local courts under local law despite a contractual jurisdiction clause, you may also have the right to bring an action in your country of residence under that local law. But by default, we do not intend to submit to the jurisdiction of courts outside New South Wales, Australia, except where required by mandatory law.

12.4 No Class Actions: To the fullest extent permitted by law, you and we agree that all claims and disputes between us must be brought on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You hereby waive any right to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts in a representative capacity. No class arbitration shall be permissible. If a court of competent jurisdiction finds that the waiver of class action rights is unenforceable with respect to a particular claim, then (only as to that claim) this Section 12.4 will be void and the claim may proceed in court subject to the other provisions of these Terms.

12.5 No Waiver: Our failure or delay in exercising or enforcing any right or provision of these Terms is not a waiver of that right or provision. In other words, if we don’t immediately act on a violation or enforce a provision, we are not giving up our right to do so later. Any waiver of any provision by us must be in writing and signed by an authorized representative of SUMMEET PTY LTD to be effective. If we do expressly waive any provision or right, that waiver is only effective in that specific instance and context, and does not constitute a continuing waiver or a waiver in other situations.

12.6 Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent such that the remainder of the Terms will continue in full force and effect. In place of the invalid provision, a valid provision that most closely approximates the intent and economic effect of the invalid provision will be substituted, to the extent permitted by applicable law.

12.7 Relationship of Parties: You and Frienda (SUMMEET PTY LTD) are independent contracting parties. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and us. You have no authority to act on behalf of or bind Frienda in any manner. Likewise, we are not your agent or fiduciary. You are using an app/service we provide under these Terms, that’s all.

12.8 Assignment: You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempt by you to do so without consent is null and void. We may assign or transfer our rights and obligations under these Terms (in whole or in part) to another party without restriction. For example, if we undergo a merger, acquisition, sale of assets, or corporate reorganization, or by operation of law, we can transfer this agreement and your account to the successor entity. We will ensure any successor is bound to honor these Terms and our Privacy Policy with respect to your data, or we will notify you and give you an opportunity to opt out (for instance by deleting your account) before any transfer of your data. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

12.9 Entire Agreement: These Terms (along with any documents incorporated by reference, such as our Community Guidelines and Privacy Policy, and any additional terms disclosed for specific features or promotions) constitute the entire agreement between you and Frienda regarding the Service. They supersede all prior agreements, understandings, or representations, whether written or oral, about the Service. In case of a conflict between these Terms and any other rules or content on the Service, these Terms will govern (unless specifically stated otherwise in a supplemental policy for a particular feature).

12.10 Contact Information: The Service is operated by SUMMEET PTY LTD, an Australian company. Our business address is Level 35, One International Towers, 100 Barangaroo Avenue, Sydney, NSW 2000, Australia. You can contact us by mailing us at that address, or preferably by emailing support@frienda.au for any inquiries related to these Terms or the Service. For the Telegram Mini App, you might also reach us via the support contact in the app. We strive to respond to official communications in a timely manner.
For users in certain jurisdictions (e.g., the European Union), if required by applicable law, we may designate a local representative or contact for data protection or consumer inquiries. Details of any such local contact will be provided in our Privacy Policy or upon request.

12.11 User Community Guidelines: For ease of reference, our key Community Guidelines (summarized in Section 3) may also be presented separately in the app or on our website. Those Guidelines, as updated from time to time, form part of these Terms. By agreeing to these Terms, you also agree to follow the Community Guidelines. If we update the Guidelines to address new issues or clarify rules, we will post the updated version in-app or on our site; continued use of Frienda after such an update signifies acceptance of the revised Guidelines.

12.12 Language and Translations: These Terms are written in English. If we provide a translated version of these Terms, it is for informational purposes only. In the event of any discrepancy or conflict between the English version and a translation, the English version will prevail to the extent not prohibited by local law. Any notices or communications we provide shall, unless otherwise required, be in English.

12.13 Third-Party Beneficiaries: Except as explicitly provided in Section 8.2 (regarding Apple as a third-party beneficiary for the iOS app), there are no third-party beneficiaries to these Terms. These Terms do not confer any enforceable rights on anyone other than the parties (you and Frienda) and permitted assigns. However, as stated, Apple, Inc. (and its subsidiaries) are deemed third-party beneficiaries of these Terms with respect to the Frienda iOS app, and Apple shall have the right to enforce these Terms against you as a third-party beneficiary. No other company or person shall be deemed a beneficiary of these provisions.

12.14 Headings and Interpretation: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect. Words like “including” shall be interpreted to mean “including without limitation.” These Terms were drafted in plain language for your ease of understanding, and no presumption shall operate against the drafter in interpreting these Terms.

By using Frienda, you acknowledge that you have read, understood, and agree to these Terms of Use. Thank you for being part of the Frienda community, and we hope you enjoy connecting with new friends in a safe and positive way!